Privacy Policy

This policy discloses what information we gather about you when you visit or any other website controlled by Pleiades Astrophoto S.L., or when you buy products or services directly from us via this website. It describes how we use your information and how you can control it.

Personal User Information Gathered by

Pleiades Astrophoto S.L. collects and uses two kinds of information about our web users:

  • Data that users volunteer to provide by:
  • Aggregated tracking data we collect when users interact with our website, such as IP addresses and associated geolocation information.

Personal Information You Provide to Pleiades Astrophoto S.L.

Our website offers various options to contact us and to provide personal information to Pleiades Astrophoto S.L. If you decide to provide personal information to us, you may at any time opt-out of any future use of your data and request the deletion of information you have provided to us before (see Data Removal / Unsubscription Procedure section below).

When you complete and submit our Contact Form you have to provide the following mandatory information: first and last name, email address, subject of your query, and your question and/or comments.

When you request a trial PixInsight software license you are asked to provide your first and last name, email address, street address, city address, state/province (U.S. and Canada only), country, and ZIP/postal code.

When you purchase a commercial PixInsight license you have to provide your correct primary address, email address, valid credit card and contact information. Currently we implement an online payment system based on PayPal. Pleiades Astrophoto S.L. may entrust other third parties to operate all or part of our online payment system in the future without further notice to you, subject to a written agreement that includes provisions relating to data processing.

When you register as a member of PixInsight Forum, you must provide a valid email address and a unique user name.

Specific Purposes to Use Your Personal Information

Your personal information is necessary to identify you as a licensed user of our software products. In addition, we use your personal information to send you:

  • Information about our software products.
  • Notifications about new software versions.
  • Notifications about new learning material and resources.
  • Information necessary to solve any issues with your software licenses.
  • Answers to your queries sent through our Contact Form or to our support email addresses.

When you request a trial software license, we use your personal data exclusively to identify you as an actual potential user of our software. We manually verify all trial license requests and the personal data provided with them to protect our system from continued abuse and hacking attempts.

Sharing Your Personal Information with Third Parties

We will disclose your personal information exclusively in order to comply with applicable law, to respond to legal demands such as subpoena or search warrants, to protect the rights, property or safety of Pleiades Astrophoto S.L. and our users. This may include exchanging information with other companies and organizations for fraud protection, fighting piracy, and credit risk reduction.

Other than the above stated possibilities, Pleiades Astrophoto S.L. will not share your personal information with any third parties.

Aggregated Tracking Information

We analyze visitors' use of our websites by tracking information such as page views, traffic flow, search terms, and click through.

Our website also automatically captures IP addresses of our visitors. We use IP addresses to help diagnose problems with our server, to administer our website, analyze trends and behavior patterns, track user movement, gather demographic information for aggregate use and help ensure the security of your interaction with our website.

IP addresses are not linked to personally identifiable information. The collected IP information can not be used to identify any individual person.

Use of Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The corporate website does not use cookies. However, the community forum software uses cookies exclusively to identify you as a forum user and to personalize your experience by managing your user preferences.

If you do not want your personal information to be stored by cookies, you can configure your browser so that it notifies you whenever a cookie is received so you can decide each time if you accept them or not. However, choosing to reject cookies may reduce the functionality of the community forum. Your browser help should include precise instructions explaining how to define the acceptance of cookies.

How We Store and Secure Information We Collect

We are committed to ensuring that your information is secure. Our website has security measures in place to protect against the loss, misuse, alteration, unauthorized access or disclosure of the information under our control. All of the data about our users are stored on one or more servers in the United States of America and in Spain, Europe. The servers are located in a locked or guarded space at our own or an entrusted third party facility.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

Compliance with Legal, Regulatory and Law Enforcement Requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

Disclaimer for Links

This website contains links to other sites. Pleiades Astrophoto S.L. is not responsible for the privacy practices or the content of other sites, even if Pleiades Astrophoto S.L. doesn't expressly disclaim the liability for a linked site. You may determine whether or not Pleiades Astrophoto S.L. is responsible for the content of the site by reviewing the URL and confirming the ownership of the applicable domain by means of a service such as

Notification of Changes

If we change our Privacy Policy, we will post those changes on this website. If Pleiades Astrophoto S.L. decides to materially change this Privacy Policy, Pleiades Astrophoto S.L. will also inform of the change through an email notification sent to all its licensed users.

Data Removal / Unsubscription Procedure

Our users have the following options for removing their information from our database so that they no longer receive future communications:

  • You can use our Contact Form to send us your request.
  • If you have a valid license for our software, you can login our software distribution system to modify your notification options. Currently you can choose whether you want to receive notifications on new versions and releases, on workshops and other social events, and on development events.
  • You can reply to any unwanted communications that you receive, stating your request to unsubscribe.

If you ask us to remove your personal information from our databases, be aware that your software license may become non-functional or unusable as a side-effect.

Reviewing Personal Data

You can review and validate the information that we have collected about you by sending a request through our Contact Form. You may be asked to provide data or present documentation that identifies you as the person whose data is concerned.

Contacting the Website

If you have any questions or comments about this privacy statement, the practices of this website, or your dealings with this website, we welcome you to contact us through our Contact Form.